The Harris Agency, Nationwide Insurance’s PBX was beyond end-of-life. Ten years ago the system cost them five thousand dollars used and had become unreliable and unstable. Voice mails weren’t working, handsets were breaking and the system was essentially featureless. Enter Southern Mane Computer Services and our hosted Voice over IP (VoIP) phone system. The Harris agency now has spiffy new phones, and handy features such as:
Voice mail to email
Dial by extension
Presence (that’s where you can tell if someone is on their line)
An auto attendant that manages their large call volumes so that they never miss a call
After hours service that auto-magically transfers customers to one of two of the Nationwide 24 hour service centers with the push of a button
And a unified communications platform where Jim can begin a call on his desk phone, place that call on hold and continue it on his cell phone if likes.
Important systems in place to insure business continuity, even when they cannot be in the office.
Did I mention the cost? The capitol cost for the Harris Agency was about half what they paid for a used system ten years ago…